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Pay Bills Online

 

The City of Isanti has changed online payment processing platforms.  Payment Service Network (PSN) will no longer be utilized.  The new online payment platform is Xpress Bill Pay (XBP). To visit Xpress Bill Pay and enroll, click here.

Pay through Automatic Bill Pay Enrollment

Using our Automatic Bill Pay option you can pay your utility bill from your checking or savings account automatically every month. You no longer have to worry about writing checks, buying stamps, or late payments. This service is completely free!

Q: How do I sign up?
A: Simply complete the Automatic Bill Pay Enrollment Form and return to the City of Isanti with a voided check.

Q: How do I know that my utility bill has been paid?
A: Your utility statement will reflect your automatic payment and will say “BANK WITHDRAW - DO NOT PAY”. Your monthly bank statement will also reflect your payment.

Q: What if I decide that I don’t like Automatic Bill Pay?
A: You can cancel your enrollment in Automatic Bill Pay by notifying us at least 7 days prior to the due date of your current bill.

Pay online through Xpress Bill Pay

You now have the option of viewing and paying your utility bills online using check or credit card. Simply click here and setup an account using the new account number on your monthly statement. You can either make a one-time payment, or setup recurring payments. XBP does assess a small convenience fee for each transaction.

Using Xpress Bill Pay you can also elect to cancel your monthly paper statement and receive email statements instead. Our new online payment option saves you time and gives you more flexibility in how you pay your bill. If you have an internet connection and an email address, you can now pay your bill online! It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.

How It Works:

We have partnered with Xpress Bill Pay, the premier provider for online payment systems. When you sign up for online bill payment, you will get a secure password to access your personal account at xpressbillpay.com. Every month we’ll send you a reminder email to let you know when your bill is online. Then, log in through your web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the requested information, and you’re done!

It’s that easy, and it only takes you a few minutes.

Q: Does it cost anything to sign up for online payments?
A: There is no cost to set up the account and view your utility bill. There is a convenience fee to make a payment.
 
Q: What is Xpress Bill Pay?
A: Xpress Bill Pay is the company we have partnered with to handle our online payments. You access your account from their website, xpressbillpay.com.
 
Q: What payment choices do I have?
A: You can pay with a credit or debit card, or you can transfer funds directly from your checking account (aka: eCheck).
 
Q: What will my bill look like online?
A: We try to make the online bill display similar to your paper statement so you’ll find it easy to read your bill on a screen.
 
Q: What other information is available?
A: You can view up to two years' history of your account online, so you can compare your current bill to a previous bill.
 
Q: Do I need to pay my bills from my computer?
A: Not at all. You can pay your bill from just about anywhere via computer or mobile device. All you need is access to the internet through a web browser. You then log in to your account using your email address and password, or you can sign in using our app. No need to worry about late payments if you’re out of town when your bill is due.
 
Q: How do I know the payment went through?
A: After you complete the transaction, you can receive an email receipt to confirm that your payment went through.
 
Q: Is my information safe?
A: Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.
Pay by Smart Phone or Tablet

Download "XBP Payments" from the App Store® or Google Play™. (Go online the first time to create your payer profile.

App Store Google Play

Pay by mail, drop box, or at City Hall’s front counter

 

As always, you can mail in your payment. Please use our utility mailing address:

PO Box 400
Isanti, MN 55040

You can also leave your payment in our drop box, located just outside the doors at the north end of City Hall.

Payments can still be dropped off at the front counter in City Hall. We are also able to take credit card payments at the front counter using Xpress Bill Pay.

FYI! Our postcard format Utility Billing Codes:

Residential Fees
 
WATER = Water Usage
W BASE = Water Base Fee
SEWER = Based on Water Usage
S BASE = Sewer Base Fee
MN FEE = MN State Test Fee
STORM = Storm Water Fee
MISC = Miscellaneous (Door Posting Fee)
NSF = Non-Sufficient Funds
DISC/REC = Disconnect/Reconnect Fee
LATE FEE = Payment Late Fee
Non-Residential Property Fees
 
WATER = Water Usage
IRR = Irrigation Usage
DEDCT = Deduct Meter
W BASE NON = Non-Residential Water Base Fee
SEWER = Gallon Per Gallon Usage
S BASE NON = Non-Residential Sewer Base Fee
MN FEE = MN State Test Fee
STORM = Storm Water Fee
TAX = Sales Tax
MISC = Miscellaneous (Door Posting Fee)
NSF = Non-Sufficient Funds
DISC/REC = Disconnect/Reconnect Fee
LATE FEE = Payment Late Fee
 
What are the rates for City Utilities?
Questions about Utility Billing?

Call 763-444-5512

or send an email.

 

XBP 

We use Xpress Bill Pay to process our payments and post bills. XBP has been certified as maintaining the highest level of security as required by the credit card industry.